Explore ways to work through conflict and resolve workplace tensions.

Emphasis will be on developing skills for effectively approaching difficult conversations in ways that are congruent to an individual's natural style. We will use this knowledge to help you navigate conflict situations for yourself and successfully coach others.

- Take an interested-based approach to difficult conversations.
- Develop skills for understanding their interests and expressing your
interests.
- Learn to prepare and be proactive in difficult conversations.

Pre-requisite: BMGM CE05 Managing From Your Strengths