COVID-19 response information

Crucial information
  • Support staff are available all summer to assist with all student questions. Please see our Connect2YukonU page for ways to connect and schedule.
  • Except for Campus Housing, access to campus buildings is restricted to authorized employees only.

A Letter to Students for Fall 2020 (PDF download)

Last updated: July 31, 2020 -  3:40 pm

Campus access

Ayamdigut Campus

  • Access to campus buildings is restricted to authorized employees only.
  • Safety & Security continues to have staff on campus 24/7 during restricted access stationed at the welcome centre.

Campuses – other than Ayamdigut

  • All campus buildings are closed to face-to-face public services until further notice. Services are available through email, telephone, and video conference

Campus Housing

  • A guest ban is in effect in all Campus Housing buildings. Only registered occupants and authorized persons and personnel are permitted entry. 
  • For current occupants there is a freeze on ALL Occupancy changes – including adding additional co-occupants and unit transfers.
  • Preventative measures we are all taking remain vitally important to help prevent the spread of COVID-19 in Yukon. Stay informed of evolving measures to protect Yukoners. Be aware that public health orders from the CMOH, including physical distancing, are now the law.

Applications to Campus Housing now open

We are now accepting applications for Fall 2020 and Winter 2021. Campus Housing will be maintaining a lower occupancy capacity for this academic year so space is limited. 

To apply for Campus Housing, please visit the Campus Housing page, found here: Campus Housing.

Personal well-being

Boundaries with yourself during COVID-19 may look like….

  • Setting limits on how much time you spend taking in new information
  • Setting limits on what types of sources you take in (reading reputable articles vs watching the news)
  • Having a bed time
  • Not sleeping with your phone or devices next to you/not scrolling at night
  • Taking breaks during the day to practice mindfulness and check in with yourself
  • Eating regular meals even if anxiety makes it hard to feel hunger cues
  • Limiting caffeine intake if it make your anxiety worse
  • And consider how much time you spend talking with others about this situation – it all takes a toll.
  • Check out this resource page from on how to take care of your mental health during this uncertain time.

Take care of yourself and one another.

International students

Canada Emergency Response Benefit (CERB)

  • The intent of this benefit is to support workers in the Canadian labour force. Workers who reside in Canada but who are not citizens or permanent residents, including temporary foreign workers and international students, may be eligible to receive the benefit if they stop working for reasons related to COVID-19 and meet the other eligibility criteria.
  • Immigration, Refugees and Citizenship Canada has translated 10 questions and answers about CERB into multiple languages so that international students and others can get the information they need, in the language they are most comfortable with.

COVID-19 resources

Experiencing Symptoms?

  • If you have called Yukon Communicable Disease Control (867.667.8323) about your symptoms and are advised to get tested for COVID-19, the test is free of charge for international students as well.
  • Please contact Briana, International Student Advisor, if you have any questions at

New international student applications

International Education is currently accepting new applications for Fall 2020 and Winter 2021 semesters. Please see more details on our website:

If you have any questions, please contact:

Research Ethics Board (REB)

  • The REB continues to be available to researchers, students and study participants. 
  • You can reach the REB by email, contacting the Research Ethics Coordinator or call 867 668 8857. These are monitored daily. 
  • The REB is providing guidance during the COVID 19 pandemic. Current details are available on the research ethics webpage.
  • The REB will continue to respond to requests regarding research ethics applications, study modifications or adverse events.
  • Researchers should suspend, delay or use alternative methods for research projects that would normally include in-person recruitment or data collection until the Yukon Government Public Health Emergency is over (

Support services for students

Whether you're a new or returning student, we're here for you!

From admissions to academic supports to student services and everything in between, our dedicated Connect2YukonU team is available over the summer to provide the one-on-one support and information you need for the year ahead.

Let’s connect! 

  • Hours of service vary Mon-Fri including some evenings (check schedule here)
  • Chime in virtually via Zoom (check schedule here) 
  • Text 867334 6749 
  • Call 867 668 8720 or toll-free 1 800 661 0505
  • Face-to-face connections will be available in July and August 

Food and Financial Aid

If you require more resources or have other questions, please reach out to Financial Aid Advisor Bunne Palamar - book an appointment.

Here is some information for accessing the food bank and other options, and possible financial aid/funding:

  1. Whitehorse Foodbank: (open the following hours):
    Tuesday: 10:00am – 12:45pm & 3:00pm – 4:45pm
    Wednesday: 10:00am – 12:00pm FAMILIES ONLY
    Thursday: 10:00am – 12:45pm & 3:00pm – 4:45pm

  2. Applying for Employment Insurance for Canadian citizens or permanent residents

  3. For international students: The intent of the Canada Emergency Response Benefit (CERB) is to support workers in the Canadian labour force. Workers who reside in Canada but who are not citizens or permanent residents, including temporary foreign workers and international students, may be eligible to receive the benefit if they stop working for reasons related to COVID-19 and meet the other eligibility criteria.

  4. Info for students renting off campus:

  5. Canada Student Loans info click and then go to the Canada Student Loans link under for individuals: 

  6. Students should also check with their provincial/territory or First Nations funders that they already received funding from to see about student loans (see info above regarding Canada Student Loans) or any other funding they receive or are eligible for.

  7. Yukon Government COVID-19 Resources:

  8. Student Training Allowance – will continue as usual until the end of your approved funding period.




  • For contact-less return of books, the Library Drop Box is now stationed at the main entrance by the Welcome Centre.
  • Laptops must be returned to Safety and Security at the Welcome Centre. Safety & Security staff are on campus 24/7 stationed at the Welcome Centre.
  • If Safety and Security staff are not present when you return the laptop, please call 334-6042 and someone will be with your shortly.
  • If you are outside of Whitehorse, send an email to to make arrangements to return books by mail.
  • You can keep track of your Library Account at
  • If you have any questions at all, please contact us at 668-8700, or email us

Librarian support for searching literature, research, citations and interlibrary loans (electronic material only) can be accessed through the following channels , which you may connect to through the Yukon University Library Services webpage:

  • Askaway – messaging tool through which you may connect directly with library staff.
  • eMail – if you have a question for library staff, you can email the team and we will get back to you as soon as possible –
  • Phone – The Library Services team will continue to monitor the phone line (867 668 8870) for responding to the needs of students and faculty. 
  • Zoom  – For more in depth service requests, library staff will be prepared to initiate a video-conference with staff or students.  We will keep our scheduled information literacy sessions as scheduled, and are happy to schedule more with students and faculty.  All will be delivered by Zoom, and by appointment with Library Staff

Physical items (books and AV equipment) will not be available while access to campus is restricted.

Overdue Library Material during limited service:

  • We will not accrue late fines during this time for any borrower, but fines accrued up to Tuesday March 17 are still the responsibility of the borrower. Once full service is restored there will be a seven day grace period to return materials after which regular late fees will apply again. We will email dates of the grace period once that occurs.
  • If you currently have a fine for overdue library material predating March 17, you may pay by the following methods:
    • Credit Card
    • Online Banking

Instructions for making payments are available on the Money Matters – Payment Page at

Yukon University Library Services communications and updates will be available through the Yukon University Library Services web page.

Study plan

  • YukonU fall semester program plans have been announced. Please see the message from VPA&SS Janet Welch above and our media release for more info.
  • Each program is currently developing a detailed delivery plan. Registered students will receive an email with further details by the second week of June. Detailed plans for each program will be posted online at in early July.
  • A new School Updates webpage for students has been created with information on how your classes are continuing and how to contact your program chair.
  • Students are asked to watch their Yukon University email for updates.

Student computer requirements

If you're considering purchasing a new computer for September, please keep the following minimum requirements in mind:

Requirement Windows-based PC Apple/Mac OS-based PC
Operating System Windows 10 Mac OS X
Web Browser Firefox, Edge, Google Chrome Firefox, Edge, Google Chrome
RAM/Memory 4GB 4GB
Storage 5 GB of available space 5GB of available space


Registration for Fall Courses

Payment Options

  • You can pay via your student account using TOUCHNET or via online banking. There is more info on the Money Matters page online.

Parking Lot Wifi

  • In order to support students who do not have access to internet at home IT and NWTEL have established two wifi hotspots in the Ayamdigut campus student parking lot near entrance 2 and 4 facing the parking lot. Look for YukonU-wifi on your laptop or mobile device.
  •  Wifi is also available outside the Dawson City campus/Yukon SOVA building and Carmacks campus.
  • We recognize this is not an ideal solution, but our hope is that it allows students to connect to wifi to obtain updates and class materials, while safely following social distancing protocols.

Internet Demands

  • Be aware of all demands by everyone in your household on your home internet service at this time, especially when planning to join meetings or enter synchronous classes via Zoom.
  • Examples include: software updates auto-downloading to computers, devices and gaming consoles; streaming movies and TV; YouTube; interactive online games; streaming video games; video calls using FaceTime, Skype, WhatsApp, Messenger, MS Teams and Zoom.
  • Using graphic backgrounds for video calls can take up more bandwidth/usage than your natural background.
  • Check your router settings as you may be able to prioritize certain types of usage over others. Check your device or software settings to optimize or control usage also.
  • You may want to negotiate with household members which types of usage are prioritized at which times to ensure classes, meetings and calls with loved ones are not interrupted.


  • At times like this it is common for criminals to use the opportunity to spread digital viruses.  Please be cautious when opening any email or attachments.   

Important links


If you have any questions, please email